Policies

AQUAfin Policies

Monthly tuition is automatically billed on the 1st of every month and members must have an account set up with us. A 30-Day Notice is required for any change to membership. Members are responsible for membership payment whether or not the student attends class, until the time staff is notified via written notice of our Drop Form. See our full Drop Policy here. .

*Packages total must be paid in full at the time of purchase for 3/6/12 consecutive months. Packages are non-refundable. Members MUST give 30 days’ notice to their main office to make any changes to their membership. See our full Drop Policy here.

Our service is built on giving the most to our members and that includes keeping our class ratios small (1:4). Because of this, our classes are typically full and there is a waiting list. We ask each member give 24-hour advanced notice if their child needs to reschedule a class so we can try to accommodate all of our members. Each member gets one make up class per month with 24-hour advanced notice. But we understand life happens. Each member gets one make up lesson per calendar year without 24 hour notice.   To Submit a Makeup Form, click here.
Members MUST give 30 days’ notice to their main office to drop a member from the program. Members must complete the drop request form to initiate a drop request. Our program does not accept drops via e-mail, phone call, or telling a staff member. 30-Day Notice REQUIRED for any change to your membership. Please note: You are responsible for payment for your membership WHETHER OR NOT YOUR STUDENT ATTENDS CLASS until the time you notify the staff VIA WRITTEN NOTICE. If a member stops coming to class without notification then that member account will be charged for the additional 30 days. This charge will be for holding the student’s place in that class instead of offering that place to one of the many on a waiting list.

Any swimmers under 3 years old or swimmers who are not potty trained MUST wear 2 layers of diapers in the pool. The first layer MUST be a disposable swim diaper and the second layer MUST be a non-disposable swim diaper. If you do not have 2 layers of diapers, our manager or instructor will ask you to not participate and will reschedule you for a makeup.

** BE AWARE – Failure to adhere to this policy in the case of a “code brown” accident will result in a $300 fine as we will need to shut down the pool for cleaning.

 

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