Policies

AQUAfin Policies

Every member at AQUAfin signs these policies
once they enroll into swim lessons

Your account will be automatically billed a $35 fee every 12 months for each active swimmer. Annual

Your account will be automatically billed a $35 fee every 12 months for each active swimmer. Annual
registration is non-refundable.

Each member gets one make-up class per month per enrollment. We ask members to give us 24-hour
advance notice to reschedule a class so we can accommodate all of our members. For emergency makeup,
each member gets one make up lesson per calendar year without 24 hour notice. Additional tokens can be
issued if your swimmer misses more than one class due to illness or injury. Issuance of these tokens requires
a doctor’s note specifying the dates your swimmer was unable to swim.
• 1 makeup per month with 24 hours notice
• 1 makeup per year without 24 hours notice – Emergency Makeup
• Makeups can be scheduled ONLY after missing the original class.
• Once you schedule a make up it cannot be rescheduled.
• Make up tokens expire 30 days from date it was issued

Package totals must be paid in full at the time of purchase for 3, 6 or 12 consecutive months. Each package purchased is per one  swimmer and can not be split between multiple swimmers. Packages are non-refundable.
• Packages automatically transition to monthly tuition payments at the end of the package period. Your
membership does NOT end unless a 30 day notice is given via our Online Drop Form.

To ensure a FINtastic experience for everyone, we require that our members check in at least 10 minutes
prior to their lesson start time. Arriving less than 10 minutes prior to a lesson start time may cause your
swimmer to not get in the pool on time, miss out on valuable learning and be disruptive to the class.

Each AQUAfin member receives 4 lessons per month (one per week) per enrollment. Accordingly, if there
are 5 weeks in a specific month, there will not be lessons during that 5th week. Please check our AQUAfin
calendar and be aware of the 5th week days each month.

Any swimmers under 3 years old or swimmers who are not potty trained MUST wear 2 layers of diapers in
the pool. The first layer MUST be a disposable swim diaper and the second layer MUST be a non-disposable
swim diaper. IF you do not have 2 layers of diapers, our manager or instructor will ask you to not participate
and will reschedule you for a makeup. BOTH diapers must fit snugly around the legs and waist.
** BE AWARE – Failure to adhere to this policy in case of a “code-brown” accident will result in a
$300 fine as we will need to shut the pool down.**

Does your swimmer(s) have any Allergies, Medical Conditions or Alerts?

If so, please elaborate and let us know how to best proceed if a situation occurs:

With your consent, AQUAfin Swim School would like to send text (SMS) messages to the mobile number you have provided in our records.

By clicking “Yes, Send Me Text Messages” on our provided Opt-In Form, you are agreeing to the terms, conditions and privacy policy, listed below, and agree to participate in our text (SMS) messaging service.

Purpose and Description: AQUAfin Swim School text (SMS) messaging service is designed to provide you with helpful information,  reminders, and notifications via text messages sent to your
mobile phone.

We may use text (SMS) messages to communicate with you for a variety of purposes, including:

  • announcements and reminders of upcoming events
  • announcements of any class changes
  • announcements of any weather-related business closings
  • important account notifications

Voluntary Participation:
 Participation in our text (SMS) messaging service is entirely voluntary.
You have the right to refuse or withdraw your consent at any time. AQUAfin Swim School does not sell, share or trade our customers/users phone numbers.

Benefits and Risks:

  • Benefits: The text (SMS) messaging service aims to keep you informed about AQUAfin
    Swim School by providing an additional method of convenient and timely communication.

  • Risks: While every effort will be made to protect the security and confidentiality of
    information transmitted through text (SMS) messages, there are inherent risks associated with all electronic communication. These risks include unauthorized access, loss of privacy, and potential breach of sensitive information. It is important to be aware that text (SMS) messages may not be entirely secure and could be intercepted or accessed by unintended recipients.

Potential Costs: Participation in the text (SMS) messaging service may involve standard text messaging charges applied by your mobile service provider. Please consult your mobile service
provider regarding any applicable fees or charges.

Please consider adding AQUAfin Swim School and (904) 775-3047 as a contact so that our
messages will not go to spam.
If you have questions, please call us at (904) 775-9400.

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A young boy in the pool making a peace sign.